Call Tagging on ~.UcClient.~ Unified Communications

Tagging calls from a phone

Mon, 01 Jan 0001 00:00:00 +0000

Tagging calls from a phone #

The table below shows which phones provisioned by ~.Dimensions.~ support the Tag Call softkey:

Make	Tag Call Supported
Mitel 53xx	✘
Mitel 68xx	✔
Poly	✔
Yealink	✔

info

This may be supported on Generic SIP phones as well. Please follow the instructions for Tagging calls from an external application for more information.

Tagging calls with a Call Flow

Mon, 01 Jan 0001 00:00:00 +0000

Tagging calls with a Call Flow #

Calls can be tagged directly from ~.pbx.kazoo.name.~ Call Flows, allowing calls to be tagged with categories (Sales, Support...) or flags (VIP...) as they route through the communications platform.

To tag a call from a call flow, add a 'Webhook' to the call flow from the 'Advanced' menu:

Then configure the webhook with the following parameters:

URL: Copy the URL from the Tag page and paste here, remembering to exchange the {value} placeholder with value you wish to tag the call with.

Tagging calls with Call Flow

Mon, 01 Jan 0001 00:00:00 +0000

Tagging calls with Call Flow #

Calls can be tagged directly from 3CX Call Flows, allowing calls to be tagged with categories (Sales, Support...) or flags (VIP...) as they route through the communications platform. On 3CX, you can also prompt incoming callers for information (Ticket Numbers, Case References..) and add this information to the call data for future reference.

To tag a call from a call flow:

Download the Dimensions Call Tag component.