Generic SIP Phones #

Although not automatically provisioned, generic SIP phones can still be used on ~.Dimensions.~, but they will need to be manually provisioned. This applies to both hard phones or third-party softphone solutions.

To add a generic SIP device to the ~.Dimensions.~, follow the normal process on the Devices page but select 'SIP' as the manufacturer:

A new device will be created with a random MAC address. Assign this device to a user as required.

The SIP registration details and credentials must be manually configured using the specific details of the newly created device. The information required to manually register a device can be found by pressing the 'Config' link for the device and navigating to the 'SIP' tab:

Property	Details
Authentication Name SIP User Name	Use the SIP Username field against the device
Authentication Password	Use the SIP Password field against the device Note: click the eye icon to make the password visible
Registrar IP Proxy IP	Use the Realm property from the bottom of the device's SIP tab
Registrar/Proxy Port	5060
Outbound Proxy IP	Use the Outbound Proxy property from the bottom of the device's SIP tab (Usually zone001.uk.sip.xarios.cloud)
Outbound Proxy Port	5060

The naming and method of manual configuration will differ depending on the type of SIP device being connected.

warning

The Outbound Proxy details must be set in order to avoid call control problems during transfers.

Any other configuration for the device must be implemented locally. None of the ~.Dimensions.~ customer default configurations will be applied to manually configured devices.

Any softkeys must also be manually configured on the device. Most ~.Dimensions.~ softkeys are provisioned using BLF or Speed Dial keys so can be manually configured on generic SIP devices as required.

The table below lists the softkeys available on ~.Dimensions.~ which can be manually configured on a generic SIP device:

Key Type	Config Type	Config Value
ACD Login	BLF	*128*{EXT_NO}
ACD State	BLF	*129*{EXT_NO}
BLF/BLF - User	BLF	Enter the required extension number e.g. 1001
Do Not Disturb	BLF	*101*{EXT_NO} e.g. *101*101
Forward	BLF	*102*{EXT_NO} or *102*{EXT_NO}*{DESTINATION} e.g. *102*1001 or *102*1001*01234567890
Hot Desk	Speed Dial	*13
Park	BLF	*3{PARKING_SLOT} Parking Slots range from 101 to 120 e.g. *3101
Personal Park	BLF	*3{EXT_NO} e.g. *31001
Pull	Speed Dial	6683
Remote Forward	BLF	*159 or *159*{EXT_NO}*{EXT_PWD}*{DESTINATION} e.g. *159*1001*1234*01234567890
Speed Dial	Speed Dial	Enter the digits to dial e.g. 01234567890
Voicemail	BLF	*98{MAILBOX} e.g. *981001

note

Any key not listed here which is normally available on a ~.Dimensions.~ keymap will be a manufacturer specific key. Its availability will depend on the type of generic SIP device being configured.

tip

The feature codes used above are the default ones but may be overridden on a customer by customer basis.