Archived Release Notes #

2024 Releases #

1.96.0 - November 26th, 2024 #

Features

Area	Description
Portal	New 'Dispositions' feature
Reporting	Call Tags - Post call tagging now available Call Tags - Disable tag instance now available
Provisioning	~.pbx.kazoo.name.~ - Re-apply configurations to a device on save. ~.pbx.kazoo.name.~ - SIP registration status exposed ~.pbx.kazoo.name.~ - Ability to disabled device ~.pbx.kazoo.name.~ - Reboot device option ~.pbx.kazoo.name.~ - Forced migration support
Device Support	Yealink - DECT multi-line config Yealink - BLF alert config Yealink - Key label size config Yealink - DTMF feature key Yealink - Volume configuration Yealink/Mitel 68xx - XML feature key Yealink/Mitel 68xx - Missed call notification config Screen saver & backlight config DHCP & IPv4 config options PC port config Additional account support for Lines & BLF Custom config file support SIP transport type config
~.UcClient.~ Clients	New welcome emails per client type
~.UcClient.~ Web Edition	Support for new 'Dispositions' feature

warning

With the introduction of centralised SIP transport and other configuration to hardware devices. Be aware that some customers may experience changes to how the their phones currently operate. Please check the new settings and update the customer/user configuration accordingly.

Fixes

Area	Description
Dashboard / Wallboard	Grids now using Workspace reporting settings (#53128) Unreturned lost call grid fix (#52848)
Platform	~.pbx.kazoo.name.~ - ACDC, Add away reason when entering pause state without reason ~.pbx.kazoo.name.~ - ACDC, Support for wrap-up cancel (#52916) ~.pbx.kazoo.name.~ - Increase retries and back off period when receive 429 from Crossbar (#53105) ~.pbx.kazoo.name.~ - Enhanced event monitoring for Kazoo accounts not generating web-socket events 3CX - Handle licence key replacement.
Reporting	Trunk-to-trunk click-through was applying the wrong filter. 'Save as' chart options fix Boolean call tag now supports Yes/No Fix for 'Does not start with' filter operator (#52998) Click-through fixed for the 'Calls by Day' template filtering (#51986) Fix for abandoned call flags (#53038)
Device Support	Device config screens overlap at smaller browser widths Carrier balance reset not working Manual Night Mode fix in ~.pbx.kazoo.name.~ 4.3 Poly - Screen saver & background image support
~.UcClient.~ CRM	Unable to login to Freshdesk (#53017)
~.UcClient.~ Desktop	Three digit search starting with 0 does not complete (#52818) Highlight and dial not working (#53011) Make call failing with CTI mode (#53035) Steal support from Dashboard (#53030) SIP registration not renewing with latest Kazoo Freeswitch version (#53052)
~.UcClient.~ Mobile	Missed call notifications do not format correctly in countries other than UK
~.UcClient.~ Web Edition	Selected audio devices not restored when client is opened Dialling From Contacts or Dial box does not set up a Transfer Fix for dialling feature codes (#53031) Empty directories causing directory searching to hang (#52817) Steal support from Dashboard (#53030)

1.95.0 - September 24th, 2024 #

Features

Area	Description
Portal	Voicemail fields now available in the Webhook payload
Dashboard / Wallboard	New 'Voicemail Info' fields, providing details on voicemails left and outstanding.
Platform	~.pbx.kazoo.name.~ - Support for user eavesdrop where users have multiple devices
Provisioning	~.pbx.kazoo.name.~ - Handset provisioning migration support ~.pbx.kazoo.name.~ to ~.Dimensions.~ account migration
~.UcClient.~ Desktop	New 'Primary Device' option for presence profiles. Used for agent login and quick dial features
~.UcClient.~ Mobile	Support for New 2.0 Android client
~.UcClient.~ Web Edition	New 'Primary Device' option for presence profiles. Used for agent login and quick dial features
Voice Apps	New Callflow action for ~.Dimensions.~ call tags New Callflow action for ~.Dimensions.~ directory routing

Fixes

Area	Description
Portal	Webhook Action URL limit increased from 100 to 2048 characters Unable to save workspace (#52876) Creating User from Reseller portal for Customers does not add them to default workspace Branded help links not working from Reseller portal
Dashboard / Wallboard	Video controls hidden when video tile is playing (#52710)
Platform	~.pbx.kazoo.name.~ - Calls to voicemail not always segmenting (#52790) ~.pbx.kazoo.name.~ - Allow eavesdrop whilst target users call is on hold (#51943) ~.pbx.kazoo.name.~ - When ACDC places call on hold and receive a second ACDC call this causes a stuck call (#52686) ~.pbx.kazoo.name.~ - When ACDC users receives multiple calls this causes a stuck call (#52892) ~.pbx.kazoo.name.~ - Handle 'Inbound' ACDC agent status. 3CX - Default timezone on customer can cause no calls to be logged.
Reporting	Cannot filter Agent Status Detail report by queue (#52844) Call list segmented reports with Hangup cause field throws exception Filtering by DestinationCalledNumber causes does not work
~.UcClient.~ Desktop	Contact search improvements Contact search duplicates items if the extension number is also in the users email or display name
~.UcClient.~ Web Edition	Duplicate outbound calls when using the number pad and pressing enter (#52807) ACD Controls visible when user does not have Agent Add-On Dial Icon not visible on Web client if ()+- or space chars are in the string Favicon does not update from branding Clients do not correctly localise force_away Dialling DTMF throws error in console
Voice Apps	Call list app failing to load with large volumes of data

1.94.0 - August 13th, 2024 #

Features

Area	Description
Portal	New Webhook feature for updating external system upon call end. New 'Workspace Administrator' role added to allow managing workspaces without having user management permissions. New Allow recording download to control ability to download call recordings.
Dashboard / Wallboard	New 'Parked Call', 'Park Time' and 'Abandoned while Parked' fields. Whisper/Barge-In/Steal support added to the Agent Grid (Communications platform dependent)
Platform	Teams - Microsoft Teams Reporting preview
Reporting	New report template for 'Calls by Voicemail Box' New report template for 'Calls by Queue Name' New report template for 'Calls by Parking Slot' New 'Conference' field for calls with more than 1 party. New 'PBX Type' report field. New filter fields for First/Last/Ans/Rang or Device/Agent/User Tenant Id and Customer name now displayed in the footer of scheduled report emails. New Teams report templates (Teams Call List, Teams Calls by Meeting Name, Teams Calls by User, Teams Calls by External Tenant)
~.UcClient.~ Desktop	A new certificate as been applied to the ~.UcClient.~ for Windows client. Because of the change in certificate provider, an uninstall and re-install of the ~.UcClient.~ for Windows client is required to upgrade to the latest release.

Fixes

Area	Description
Portal	Workspace default icon not always created.
Dashboard	Unreturned Abandoned Calls not Being Removed Post Call Back when filtering by Queue DDI/Presentation number filter not supported on Dashboard
Platform	~.pbx.kazoo.name.~ - Consolidate multiple UNALLOCATED_NUMBER connections ~.pbx.kazoo.name.~ - Eavesdrop not always working when have multiple media servers ~.pbx.kazoo.name.~ - Users with dupe emails not always imported 3CX - Hide _FAVOURITES_ groups from Queue pick list
Reporting	Downloading Excel reports not always including XLS extension. Loose value when configuring filters with Contains.
~.UcClient.~ Web Edition	Logging out of Queues leaves you in an Away state Authentication token is cleared when closing the client

1.93.0 - June 19th, 2024 #

Features

Area	Description
Contact Directory	Route calls from a contact using a new dedicated webhook action.
Dashboard	Agent/User grid filtering support
Platform	External incoming rejected calls (i.e. they are on a block list) are logged and flagged as blocked
Provisioning	Time of day keymap button support Storage configuration support at the Customer level
Reporting	Include trunk to trunk calls in Calls by DDI reports
~.UcClient.~ Web Edition	Screen pop URL support

Fixes

Area	Description
Customer Portal	Fail to login when primary tenant has been changed
Dashboard	Abandoned calls click through uses Answered instead of Abandoned filter Using feature code to hotdesk out causes stuck call on the agent/user grid
Platform	~.pbx.kazoo.name.~ - Call in "ROUTING" state causing stuck calls ~.pbx.kazoo.name.~ - For ACDC add option to allow restart when agent logs in ~.pbx.kazoo.name.~ - For ACDC the supervisor no longer needs to be an agent to silent monitor
Provisioning	Device status showing "Provisioning" when actually has been Provisioned on the RPS Improved error response when trying to remove the last user administrator for a Customer
~.UcClient.~ Desktop	Support for dialling into voicemail when there is no feature code for "single_mailbox_login" Agent state showing as Logged Off when actually logged in
~.UcClient.~ Mobile	Hold/un-hold call loses audio

1.92.0 - May 14th, 2024 #

Features

Area	Description
Platform	~.pbx.kazoo.name.~ - Support for contact directory phone routing with Pivots ~.pbx.kazoo.name.~ - 5.3 schema change for reseller_id moved into meta-data ~.pbx.kazoo.name.~ - Pbx import now queries sub accounts
Provisioning	Phone device passwords are now unique per device and min 6 chars Embedded ~.pbx.kazoo.name.~ app support for 4.3 Support for FCMv1 and GCM/FCM deprecation Different ring tones for internal / external / group calls for physical handsets
Reporting	Agent Summary report click through changed to use Call List (User) template Microsoft Teams reporting preview release
~.UcClient.~ Desktop	Contact directory fields now available as placeholders for screen pop URLs
~.UcClient.~ Web Edition	Preview release Ability to configure Presence Profiles Diagnostic file download support

Fixes

Area	Description
Customer Portal	Agent User Add-On was enabled incorrectly when configured for ~.pbx.kazoo.name.~ ACDC
Platform	~.pbx.kazoo.name.~ - ACDC queue status for agents was not been reported correctly on reconnect ~.pbx.kazoo.name.~ - Handle user with no presence id or number
Provisioning	Call allotments not been set correctly Embedded ACDC ~.pbx.kazoo.name.~ contact centre app opens with wrong URL
Reseller Portal	Client profiles not hidden when not licenced Added Delete confirmation entry when deleting a Pbx connection
~.UcClient.~ CRM	Incorrect timezone handling on call history causing it not to update Removed account name drop-down entries due to inconsistencies Incorrect UcGatewayUrl
~.UcClient.~ Desktop	Favourites in Connect Desktop not persistent (##52071) Agent Forced away state localisation (#52221) Internal contact directory may not be up to date
~.UcClient.~ Web Edition	Emergency disclosure blocking Accept when in full screen

1.91.0 - March 26th, 2024 #

Features

Area	Description
Customer Portal	Introduction of a REST API for contact directory management (enables integration within Zapier)
Dashboard	Agent state set to 'Busy (non-ACD)' when performing eavesdrop
Platform	Support for contact directory phone routing with Pivots
Reporting	New report template for Call List User Segmented Additional ring duration thresholds can be created in Workspace settings
~.UcClient.~ Web	Beta release of ~.UcClient.~ Web Edition client

Fixes

Area	Description (Ticket)
Platform	~.pbx.kazoo.name.~ - Handle receiving spurious CHANNEL_DESTROY
Provisioning	Yealink not receiving directories BLF support for phone only devices
Reporting	Route path reports failing (#51898) Exclude transferred out calls in completed calls Time in the Agent Status Detail report are not shown in local time (#51764) Filter with 'does not contain' with Queue Name field not working

1.90.0 - February 13th, 2024 #

warning
Breaking changes - Current user presence states will be lost on roll-out and reverted to the default 'Available'. Users will be required to set their presence manually after. This will not affect the current routing settings that a user has configured.

Features

Area	Description
Customer Portal	Ability to configure a Workspace as the default for new users. Canadian French/Mexican Spanish localisation improvements
Provisioning	Blank phone configuration no longer provided on IP address mismatch Background images & screen-savers can now be overridden at Reseller or customer level Show the 'Voice Apps' section in the Settings menu for users who just have the 'Phone System Apps' role FireTV count added to the Onboarding Customer metrics Increased page size when querying for accounts to 10,000
Reporting	Add support for custom away reasons per tenant Exclude LOSE_RACE, NO_USER_RESPONSE, NO_USER_RESPONSE & UNSPECIFIED hangup causes from user grouped reports to improve performance on 'All-ring' groups
~.UcClient.~ CRM	Support for Zendesk Support has now been added.

Fixes

Area	Description (Ticket)
Callflow Plus	Copying a Callflow 'Action' was not clearing the external number
Customer Portal	Fix for direct help links for Filters and Schedules
Dashboard/Wallboard	Hang-up cause is not a valid filter column (#51704) Can still log agents in when do not have 'Supervisor Agent Control' role (#51670) Tenants with multiple PBXs can cause all groups not to be shown (#51789) Filtering by user number does not work for some call scenarios Unable to call user from the agent grid without the user number as a visible column Dashboard talk time increases when a call is on hold User/Agent grid performance enhancements with large numbers of users Setting an alarm on a time value on the agent/user/queue grid removes values on the grid Unreturned lost call stuck in dashboard (#51531) Duplicate stats on a tenant only updates one of them
Provisioning	User devices are now added to the a user's Personal Ring Group without having to change their presence state (#51557) Unable to save user when removed from Pbx
Reporting	Fixed discrepancy for Unreturned Abandoned Calls on reports and wallboard (#51667) Fix for Agent Summary reports failing (#51784) Negative talk times when receive held before answer (#51764) Missing call due to 'CHANNEL_DESTROY' before 'CHANNEL_CREATE'
Wallboard	FireTV fix for stats not loading correctly when filtered by Call Tag