Dashboard/Wallboard Fields

Dashboard/Wallboard Fields #

The table below shows which fields are available in each of the dashboard/wallboard tiles.

Agent Status #

While the stats below may be listed as working on a specific Tile/Grid, visibility of 'Agent/User/Queue Status' stats are also restricted by customer license level and user roles.

Field Name
(Internal)		 Communications
Service		 Tiles Grids Charts
Singe / Multi / Dual Stat Cycling / Ticker Circular Gauge Unreturned Call User Agent Queue Over Time
Agents in Away state
(activeTotAwayCount)		 All ✔ ✔ ✔
Agents Busy on ACD calls
(activeTotBusyAcdCount)		 All ✔ ✔ ✔
Agents Busy on Non ACD calls
(activeTotBusyNonAcdCount)		 All ✔ ✔ ✔
Agents Logged on
(activeTotLogOnCount)		 All ✔ ✔ ✔
Agents in Ready state
(activeTotRdyCount)		 All ✔ ✔ ✔
Agents in Wrap state
(activeTotWrapCount)		 All ✔ ✔ ✔
Queues
(agtGrps)		 All ✔
Time On Duty
(agtTimeDuty)		 All ✔
Time In Status
(agtTimeStatus)		 All ✔
Queue Names Logged In
(agtGrpInName)		 All ✔
Queue Numbers Logged In
(agtGrpInNumber)		 All ✔
Queue Names Member Of
(agtGrpMemName)		 All ✔
Queue Numbers Member Of
(agtGrpMemNumber)		 All ✔

Active Calls #

While the stats below may be listed as working on a specific Tile/Grid, visibility of 'Active Call' stats are also restricted by customer license level and user roles.

Field Name
(Internal)		 Communications
Service		 Tiles Grids Charts
Singe / Multi / Dual Stat Cycling / Ticker Circular Gauge Unreturned Call User Agent Queue Over Time
Active Calls
(callsActive)		 All ✔ ✔ ✔
On Hold Calls
(callsHeld)		 All ✔ ✔ ✔
Connected Calls
(callsInProgress)		 All ✔ ✔ ✔
Queuing Calls
(callsQueuing)		 All ✔ ✔ ✔
Ringing Calls
(callsRinging)		 All ✔ ✔ ✔
Longest Active
(longestActive)		 All ✔ ✔
Longest Connected
(longestInProgress)		 All ✔ ✔
Longest Ringing
(longestRinging)		 All ✔ ✔
Longest Waiting
(longestWaiting)		 All ✔ ✔
Waiting Calls
(callsWaiting)		 All ✔ ✔ ✔
Active Incoming Calls
(callsActiveIn)		 All ✔ ✔ ✔
Active Calls (inc. IC)
(callsActiveIncInt)		 All ✔ ✔ ✔
Active Internal Calls
(callsActiveInt)		 All ✔ ✔ ✔
Active Outgoing Calls
(callsActiveOut)		 All ✔ ✔ ✔
Incoming On Hold Calls
(callsHeldIn)		 ~.pbx.kazoo.name.~,
Teams		 ✔ ✔ ✔
On Hold Calls (inc. IC)
(callsHeldIncInt)		 ~.pbx.kazoo.name.~,
Teams		 ✔ ✔ ✔
Internal On Hold Calls
(callsHeldInt)		 ~.pbx.kazoo.name.~,
Teams		 ✔ ✔ ✔
Outgoing On Hold Calls
(callsHeldOut)		 ~.pbx.kazoo.name.~,
Teams		 ✔ ✔
Incoming Connected Calls
(callsInProgressIn)		 All ✔ ✔ ✔
Connected Calls (inc. IC)
(callsInProgressIncInt)		 All ✔ ✔ ✔
Internal Connected Calls
(callsInProgressInt)		 All ✔ ✔ ✔
Outgoing Connected Calls
(callsInProgressOut)		 All ✔ ✔
Incoming Ringing Calls
(callsRingingIn)		 All ✔ ✔ ✔
Ringing Calls (inc. IC)
(callsRingingIncInt)		 All ✔ ✔ ✔
Internal Ringing Calls
(callsRingingInt)		 All ✔ ✔ ✔
Outgoing Ringing Calls
(callsRingingOut)		 All ✔ ✔
Active Trunk-Trunk Calls
(callsTrunkToTrunk)		 All ✔ ✔
Longest Active (inc. IC)
(longestActiveIncInt)		 All ✔ ✔
Longest Connected (inc. IC)
(longestInProgressIncInt)		 All ✔ ✔
Longest Connected Trunk-Trunk
(longestInProgressTrnkTrnk)		 All ✔
Longest Ringing (inc. IC)
(longestRingingIncInt)		 All ✔ ✔
Longest Waiting (inc. IC)
(longestWaitingIncInt)		 All ✔ ✔
Parked Calls
(callsParked)		 All ✔ ✔ ✔
Incoming Parked Calls
(callsParkedIn)		 All ✔ ✔ ✔
Parked Calls (inc. IC)
(callsParkedIncInt)		 All ✔ ✔ ✔
Internal Parked Calls
(callsParkedInt)		 All ✔ ✔ ✔
Outgoing Parked Calls
(callsParkedOut)		 All ✔ ✔ ✔
Longest Parked Call
(longestParked)		 All ✔ ✔
Longest Parked Call+IC
(longestParkedIncInt)		 All ✔ ✔

Agent Times #

Field Name
(Internal)		 Communications
Service		 Tiles Grids Charts
Singe / Multi / Dual Stat Cycling / Ticker Circular Gauge Unreturned Call User Agent Queue Over Time
Agent State
(agtState)		 All ✔
The Previous Agent State
(prevAgentState)		 All ✔
The Next Agent State
(nextAgentState)		 All ✔

Call Info #

Field Name
(Internal)		 Communications
Service		 Tiles Grids Charts
Singe / Multi / Dual Stat Cycling / Ticker Circular Gauge Unreturned Call User Agent Queue Over Time
Billing Code
(billAct)		 3CX ✔ ✔
Call Direction
(callDirAct)		 All ✔ ✔
Call State
(callStateAct)		 All ✔ ✔
Call Type
(callTypeAct)		 All ✔ ✔
Outside Number
(cliAct)		 All ✔ ✔
Area Code
(cliAreaAct)		 All ✔ ✔
Country
(cliCntryAct)		 All ✔ ✔
Location
(cliLocAct)		 All ✔ ✔
Caller ID Name
(cliNameAct)		 All ✔ ✔
State
(cliStateAct)		 All ✔ ✔
Number Type
(cliTypeAct)		 All ✔ ✔
Direct Inward Dial
(ddiAct)		 All ✔ ✔
DDI Name
(ddiNameAct)		 All ✔ ✔
Overflowed In
(ovfInAct)		 All ✔ ✔
Overflowed Out
(ovfOutAct)		 All ✔ ✔
Route Path Number
(routePathIdAct)		 ~.pbx.kazoo.name.~,
Teams		 ✔ ✔
Route Path Name
(routePathNameAct)		 ~.pbx.kazoo.name.~,
Teams		 ✔ ✔
Transferred In
(xfrInAct)		 All ✔ ✔
Transferred Out
(xfrOutAct)		 All ✔ ✔

Call Times #

Field Name
(Internal)		 Communications
Service		 Tiles Grids Charts
Singe / Multi / Dual Stat Cycling / Ticker Circular Gauge Unreturned Call User Agent Queue Over Time
Last Answer Time
(maxAnswerTime)		 All ✔ ✔ ✔
Last End Time
(maxEndTime)		 All ✔ ✔ ✔
Last Start Time
(maxStartTime)		 All ✔ ✔ ✔
First Answer Time
(minAnswerTime)		 All ✔ ✔ ✔
First End Time
(minEndTime)		 All ✔ ✔ ✔
First Start Time
(minStartTime)		 All ✔ ✔ ✔
Avg Wait Time
(avgWait)		 All ✔
Estimated Wait Time
(estWait)		 All ✔
Longest Wait Time
(lngWait)		 All ✔
Answered Time
(answerAct)		 All ✔ ✔
Call Duration
(durationAct)		 All ✔ ✔
Hold Time
(holdAct)		 All ✔ ✔
Parked Time
(parkAct)		 All ✔ ✔
Ring Time
(ringAct)		 All ✔ ✔
Start Time
(startAct)		 All ✔ ✔
Talk Time
(talkAct)		 All ✔ ✔
Last Answered End Time
(maxAnsweredEndTime)		 All ✔ ✔ ✔

Call Times (%) #

Field Name
(Internal)		 Communications
Service		 Tiles Grids Charts
Singe / Multi / Dual Stat Cycling / Ticker Circular Gauge Unreturned Call User Agent Queue Over Time
% Hold Time
(perHoldTimeOfCallTime)		 ~.pbx.kazoo.name.~,
Teams		 ✔ ✔ ✔ ✔ ✔
% Hold Time (inc. IC)
(perHoldTimeOfCallTimeIncInt)		 All ✔ ✔ ✔ ✔ ✔
% Ring Time
(perRingTimeOfCallTime)		 All ✔ ✔ ✔ ✔ ✔
% Ring Time (inc. IC)
(perRingTimeOfCallTimeIncInt)		 All ✔ ✔ ✔ ✔ ✔
% Talk Time
(perTalkTimeOfCallTime)		 All ✔ ✔ ✔ ✔ ✔
% Talk Time (inc. IC)
(perTalkTimeOfCallTimeIncInt)		 All ✔ ✔ ✔ ✔ ✔
% Parked Time
(perParkTimeOfCallTime)		 All ✔ ✔
% Parked Time (inc. IC)
(perParkTimeOfCallTimeIncInt)		 All ✔ ✔

Call Times (Average) #

Field Name
(Internal)		 Communications
Service		 Tiles Grids Charts
Singe / Multi / Dual Stat Cycling / Ticker Circular Gauge Unreturned Call User Agent Queue Over Time
Avg Call Duration
(avgCallTime)		 All ✔ ✔ ✔ ✔
Avg Incoming Call Duration
(avgCallTimeIn)		 All ✔ ✔ ✔ ✔
Avg Outgoing Call Duration
(avgCallTimeOut)		 All ✔ ✔ ✔
Avg Hold Time
(avgHoldTime)		 ~.pbx.kazoo.name.~,
Teams		 ✔ ✔ ✔ ✔
Avg Hold Time In
(avgHoldTimeIn)		 ~.pbx.kazoo.name.~,
Teams		 ✔ ✔ ✔ ✔
Avg Hold Time Out
(avgHoldTimeOut)		 ~.pbx.kazoo.name.~,
Teams		 ✔ ✔ ✔
Avg Ring Time
(avgRingTime)		 All ✔ ✔ ✔ ✔
Avg Ring Time In
(avgRingTimeIn)		 All ✔ ✔ ✔ ✔
Avg Ring Time Out
(avgRingTimeOut)		 All ✔ ✔ ✔
Avg Talk Time
(avgTalkTime)		 All ✔ ✔ ✔ ✔
Avg Talk Time In
(avgTalkTimeIn)		 All ✔ ✔ ✔ ✔
Avg Talk Time Out
(avgTalkTimeOut)		 All ✔ ✔ ✔
Avg Ring Time Abandoned
(avgRingTimeLost)		 All ✔ ✔ ✔ ✔
Avg Parked Time
(avgParkTime)		 All ✔
Avg Parked Time In
(avgParkTimeIn)		 All ✔
Avg Parked Time Out
(avgParkTimeOut)		 All ✔
Avg Conferences Overran
(avgConfOvr)		 Teams ✔ ✔ ✔ ✔
Avg Parked Time Abandoned
(avgParkTimeLost)		 All ✔

Call Times (Min/Max) #

Field Name
(Internal)		 Communications
Service		 Tiles Grids Charts
Singe / Multi / Dual Stat Cycling / Ticker Circular Gauge Unreturned Call User Agent Queue Over Time
Longest Call Duration
(maxCallTime)		 All ✔ ✔ ✔ ✔
Longest Incoming Call Duration
(maxCallTimeIn)		 All ✔ ✔ ✔ ✔
Longest Outgoing Call Duration
(maxCallTimeOut)		 All ✔ ✔ ✔
Longest Hold Time
(maxHoldTime)		 ~.pbx.kazoo.name.~,
Teams		 ✔ ✔ ✔ ✔
Longest Hold Time In
(maxHoldTimeIn)		 ~.pbx.kazoo.name.~,
Teams		 ✔ ✔ ✔ ✔
Longest Hold Time Out
(maxHoldTimeOut)		 ~.pbx.kazoo.name.~,
Teams		 ✔ ✔ ✔
Longest Ring Time
(maxRingTime)		 All ✔ ✔ ✔ ✔
Longest Ring Time In
(maxRingTimeIn)		 All ✔ ✔ ✔ ✔
Longest Ring Time Out
(maxRingTimeOut)		 All ✔ ✔ ✔
Longest Talk Time
(maxTalkTime)		 All ✔ ✔ ✔ ✔
Longest Talk Time In
(maxTalkTimeIn)		 All ✔ ✔ ✔ ✔
Longest Talk Time Out
(maxTalkTimeOut)		 All ✔ ✔ ✔
Shortest Call Duration
(minCallTime)		 All ✔ ✔ ✔ ✔
Shortest Incoming Call Duration
(minCallTimeIn)		 All ✔ ✔ ✔ ✔
Shortest Outgoing Call Duration
(minCallTimeOut)		 All ✔ ✔ ✔
Shortest Hold Time
(minHoldTime)		 ~.pbx.kazoo.name.~,
Teams		 ✔ ✔ ✔ ✔
Shortest Hold Time In
(minHoldTimeIn)		 ~.pbx.kazoo.name.~,
Teams		 ✔ ✔ ✔ ✔
Shortest Hold Time Out
(minHoldTimeOut)		 ~.pbx.kazoo.name.~,
Teams		 ✔ ✔ ✔
Shortest Ring Time
(minRingTime)		 All ✔ ✔ ✔ ✔
Shortest Ring Time In
(minRingTimeIn)		 All ✔ ✔ ✔ ✔
Shortest Ring Time Out
(minRingTimeOut)		 All ✔ ✔ ✔
Shortest Talk Time
(minTalkTime)		 All ✔ ✔ ✔ ✔
Shortest Talk Time In
(minTalkTimeIn)		 All ✔ ✔ ✔ ✔
Shortest Talk Time Out
(minTalkTimeOut)		 All ✔ ✔ ✔
Longest Ring Time Abandoned
(maxRingTimeLost)		 All ✔ ✔ ✔ ✔
Shortest Ring Time Abandoned
(minRingTimeLost)		 All ✔ ✔ ✔ ✔
Longest Parked Time
(maxParkTime)		 All ✔
Longest Parked Time In
(maxParkTimeIn)		 All ✔
Longest Parked Time Out
(maxParkTimeOut)		 All ✔
Shortest Parked Time
(minParkTime)		 All ✔
Shortest Parked Time In
(minParkTimeIn)		 All ✔
Shortest Parked Time Out
(minParkTimeOut)		 All ✔
Max Conferences Overran
(maxConfOvr)		 Teams ✔ ✔ ✔ ✔
Longest Parked Time Abandoned
(maxParkTimeLost)		 All ✔
Shortest Parked Time Abandoned
(minParkTimeLost)		 All ✔

Call Times (Total) #

Field Name
(Internal)		 Communications
Service		 Tiles Grids Charts
Singe / Multi / Dual Stat Cycling / Ticker Circular Gauge Unreturned Call User Agent Queue Over Time
Total Call Duration
(totCallTime)		 All ✔ ✔ ✔ ✔
Total Incoming Call Duration
(totCallTimeIn)		 All ✔ ✔ ✔ ✔
Total Outgoing Call Duration
(totCallTimeOut)		 All ✔ ✔ ✔
Total Hold Time
(totHoldTime)		 ~.pbx.kazoo.name.~,
Teams		 ✔ ✔ ✔ ✔
Total Hold Time In
(totHoldTimeIn)		 ~.pbx.kazoo.name.~,
Teams		 ✔ ✔ ✔ ✔
Total Hold Time Out
(totHoldTimeOut)		 ~.pbx.kazoo.name.~,
Teams		 ✔ ✔ ✔
Total Ring Time
(totRingTime)		 All ✔ ✔ ✔ ✔
Total Ring Time In
(totRingTimeIn)		 All ✔ ✔ ✔ ✔
Total Ring Time Out
(totRingTimeOut)		 All ✔ ✔ ✔
Total Talk Time
(totTalkTime)		 All ✔ ✔ ✔ ✔
Total Talk Time In
(totTalkTimeIn)		 All ✔ ✔ ✔ ✔
Total Talk Time Out
(totTalkTimeOut)		 All ✔ ✔ ✔
Total Ring Time Abandoned
(totRingTimeLost)		 All ✔ ✔ ✔ ✔
Total Talk Time Trunk-Trunk
(totTalkTimeTrnkTrnk)		 All ✔
Total Parked Time
(totParkTime)		 All ✔
Total Parked Time In
(totParkTimeIn)		 All ✔
Total Parked Time Out
(totParkTimeOut)		 All ✔

Call Times (Average) (inc. IC) #

Field Name
(Internal)		 Communications
Service		 Tiles Grids Charts
Singe / Multi / Dual Stat Cycling / Ticker Circular Gauge Unreturned Call User Agent Queue Over Time
Avg Call Duration (inc. IC)
(avgCallTimeIncInt)		 All ✔ ✔ ✔ ✔
Avg Outgoing Call Duration (inc. IC)
(avgCallTimeOutIncInt)		 All ✔ ✔ ✔
Avg Hold Time (inc. IC)
(avgHoldTimeIncInt)		 ~.pbx.kazoo.name.~,
Teams		 ✔ ✔ ✔ ✔
Avg Ring Time (inc. IC)
(avgRingTimeIncInt)		 All ✔ ✔ ✔ ✔
Avg Talk Time (inc. IC)
(avgTalkTimeIncInt)		 All ✔ ✔ ✔ ✔
Avg Parked Time (inc. IC)
(avgParkTimeIncInt)		 All ✔
Avg Parked Time In (inc. IC)
(avgParkTimeInIncInt)		 All ✔
Avg Parked Time Out (inc. IC)
(avgParkTimeOutIncInt)		 All ✔
Avg Conferences Overran (inc. IC)
(avgConfOvrIncInt)		 Teams ✔ ✔ ✔ ✔

Call Times (Min/Max) (inc. IC) #

Field Name
(Internal)		 Communications
Service		 Tiles Grids Charts
Singe / Multi / Dual Stat Cycling / Ticker Circular Gauge Unreturned Call User Agent Queue Over Time
Longest Call Duration (inc. IC)
(maxCallTimeIncInt)		 All ✔ ✔ ✔ ✔
Longest Hold Time (inc. IC)
(maxHoldTimeIncInt)		 ~.pbx.kazoo.name.~,
Teams		 ✔ ✔ ✔ ✔
Longest Ring Time (inc. IC)
(maxRingTimeIncInt)		 All ✔ ✔ ✔ ✔
Longest Talk Time (inc. IC)
(maxTalkTimeIncInt)		 All ✔ ✔ ✔ ✔
Shortest Call Duration (inc. IC)
(minCallTimeIncInt)		 All ✔ ✔ ✔ ✔
Shortest Hold Time (inc. IC)
(minHoldTimeIncInt)		 ~.pbx.kazoo.name.~,
Teams		 ✔ ✔ ✔ ✔
Shortest Ring Time (inc. IC)
(minRingTimeIncInt)		 All ✔ ✔ ✔ ✔
Shortest Talk Time (inc. IC)
(minTalkTimeIncInt)		 All ✔ ✔ ✔ ✔
Longest Parked Time (inc. IC)
(maxParkTimeIncInt)		 All ✔
Longest Parked Time In (inc. IC)
(maxParkTimeInIncInt)		 All ✔
Longest Parked Time Out (inc. IC)
(maxParkTimeOutIncInt)		 All ✔
Shortest Parked Time (inc. IC)
(minParkTimeIncInt)		 All ✔
Shortest Parked Time In (inc. IC)
(minParkTimeInIncInt)		 All ✔
Shortest Parked Time Out (inc. IC)
(minParkTimeOutIncInt)		 All ✔

Call Times (Total) (inc. IC) #

Field Name
(Internal)		 Communications
Service		 Tiles Grids Charts
Singe / Multi / Dual Stat Cycling / Ticker Circular Gauge Unreturned Call User Agent Queue Over Time
Total Call Duration (inc. IC)
(totCallTimeIncInt)		 All ✔ ✔ ✔ ✔
Total Hold Time (inc. IC)
(totHoldTimeIncInt)		 ~.pbx.kazoo.name.~,
Teams		 ✔ ✔ ✔ ✔
Total Ring Time (inc. IC)
(totRingTimeIncInt)		 All ✔ ✔ ✔ ✔
Total Ring Time Out (inc. IC)
(totRingTimeOutIncInt)		 All ✔ ✔ ✔
Total Talk Time (inc. IC)
(totTalkTimeIncInt)		 All ✔ ✔ ✔ ✔
Total Parked Time (inc. IC)
(totParkTimeIncInt)		 All ✔
Total Parked Time In (inc. IC)
(totParkTimeInIncInt)		 All ✔
Total Parked Time Out (inc. IC)
(totParkTimeOutIncInt)		 All ✔

Call Totals #

Field Name
(Internal)		 Communications
Service		 Tiles Grids Charts
Singe / Multi / Dual Stat Cycling / Ticker Circular Gauge Unreturned Call User Agent Queue Over Time
Answered Calls
(totAns)		 All ✔ ✔ ✔ ✔ ✔ ✔
All Calls
(totCalls)		 All ✔ ✔ ✔ ✔ ✔ ✔
Completed Calls
(totComp)		 All ✔ ✔
Incoming Calls
(totIn)		 All ✔ ✔ ✔ ✔ ✔
Short Ringing Calls
(totInAband)		 All ✔ ✔ ✔ ✔ ✔ ✔
Incoming Answered
(totInAns)		 All ✔ ✔ ✔ ✔ ✔ ✔
Incoming Completed
(totInComp)		 All ✔ ✔ ✔
Abandoned Calls
(totInLost)		 All ✔ ✔ ✔ ✔ ✔ ✔
Unreturned Abandoned Calls
(totUnreturnedLost)		 All ✔ ✔
Unreturned Abandoned Calls (no filter)
(totUnreturnedLostIn)		 All ✔ ✔
Incoming with Caller ID
(totInWithCli)		 All ✔ ✔ ✔ ✔ ✔ ✔
Outgoing Calls
(totOut)		 All ✔ ✔ ✔ ✔ ✔
Outgoing Answered
(totOutAns)		 All ✔ ✔ ✔ ✔ ✔
Outgoing Completed
(totOutComp)		 All ✔ ✔
Overflowed In
(totOvfIn)		 All ✔ ✔ ✔
Overflowed Out
(totOvfOut)		 All ✔ ✔ ✔
Refused Calls
(totRef)		 All ✔ ✔
Short Answered Calls
(totShort)		 All ✔ ✔ ✔ ✔ ✔ ✔
Transferred In
(totXfrIn)		 All ✔ ✔ ✔
Transferred Out
(totXfrOut)		 All ✔ ✔ ✔
Trunk to Trunk Calls
(totTrnkToTrnk)		 All ✔ ✔ ✔
Incoming Unanswered
(totInUnAns)		 All ✔ ✔ ✔ ✔ ✔ ✔
Outgoing Unanswered
(totOutUnAns)		 All ✔ ✔ ✔ ✔ ✔
Unanswered Calls
(totUnAns)		 All ✔ ✔ ✔ ✔ ✔ ✔
Total Abandoned
(totUnLstD)		 All ✔
Total Abandoned (no filter)
(totUnLstInD)		 All ✔
Conference Calls
(totConf)		 All ✔ ✔ ✔ ✔ ✔
Conferences Overran
(totConfOvr)		 Teams ✔ ✔ ✔ ✔ ✔
Total Incoming Parked
(totInParkd)		 All ✔ ✔ ✔ ✔ ✔
Total Outgoing Parked
(totOutParkd)		 All ✔ ✔ ✔ ✔
Total Parked
(totParkd)		 All ✔ ✔
Total Parked Abandoned
(totParkdLost)		 All ✔ ✔
Overflowed Out To VM
(totOvfOutVm)		 All ✔ ✔ ✔
PSTN Calls
(totPstn)		 All ✔ ✔ ✔ ✔ ✔
Total Polls
(totPolls)		 All ✔ ✔ ✔ ✔ ✔

Call Totals (%) #

Field Name
(Internal)		 Communications
Service		 Tiles Grids Charts
Singe / Multi / Dual Stat Cycling / Ticker Circular Gauge Unreturned Call User Agent Queue Over Time
% Answered
(perAns)		 All ✔ ✔ ✔ ✔ ✔
% Incoming Calls
(perIn)		 All ✔ ✔ ✔ ✔ ✔
% Incoming Answered
(perInAns)		 All ✔ ✔ ✔ ✔ ✔
% Abandoned Calls
(perInLost)		 All ✔ ✔ ✔ ✔ ✔
% Outgoing Calls
(perOut)		 All ✔ ✔ ✔ ✔
% Outgoing Answered
(perOutAns)		 All ✔ ✔ ✔ ✔
% Refused Calls
(perInRef)		 All ✔ ✔
% Completed
(perComp)		 All ✔ ✔
% Incoming Completed
(perInComp)		 All ✔ ✔
% Incoming with Caller ID
(perInWithCli)		 All ✔ ✔ ✔ ✔ ✔
% Outgoing Completed
(perOutComp)		 All ✔ ✔
% Overflowed In
(perOvfIn)		 All ✔ ✔ ✔
% Overflowed Out
(perOvfOut)		 All ✔ ✔ ✔
% Short Answered Calls
(perShort)		 All ✔ ✔ ✔ ✔ ✔
% Transferred In
(perXfrIn)		 All ✔ ✔ ✔
% Transferred Out
(perXfrOut)		 All ✔ ✔ ✔
% Incoming Unanswered
(perInUnAns)		 All ✔ ✔ ✔ ✔ ✔
% Outgoing Unanswered
(perOutUnAns)		 All ✔ ✔ ✔ ✔
% Unanswered
(perUnAns)		 All ✔ ✔ ✔ ✔ ✔
% Conference Calls
(perConf)		 All ✔ ✔ ✔ ✔ ✔
% Incoming Parked
(perInParkd)		 All ✔ ✔
% Outgoing Parked
(perOutParkd)		 All ✔ ✔
% Parked
(perParkd)		 All ✔ ✔

Call Totals (inc. IC) #

Field Name
(Internal)		 Communications
Service		 Tiles Grids Charts
Singe / Multi / Dual Stat Cycling / Ticker Circular Gauge Unreturned Call User Agent Queue Over Time
Answered Calls (inc. IC)
(totAnsIncInt)		 All ✔ ✔ ✔ ✔ ✔ ✔
All Calls (inc. IC)
(totCallsIncInt)		 All ✔ ✔ ✔ ✔ ✔ ✔
Completed Calls (inc. IC)
(totCompIncInt)		 All ✔ ✔
Incoming Answered (inc. IC)
(totInAnsIncInt)		 All ✔
Incoming Calls (inc. IC)
(totInIncInt)		 All ✔
Internal Calls
(totIntCalls)		 All ✔ ✔ ✔ ✔ ✔ ✔
Outgoing Answered (inc. IC)
(totOutAnsIncInt)		 All ✔
Outgoing Calls (inc. IC)
(totOutIncInt)		 All ✔
Overflowed In (inc. IC)
(totOvfInIncInt)		 All ✔ ✔ ✔
Overflowed Out (inc. IC)
(totOvfOutIncInt)		 All ✔ ✔ ✔
Refused Calls (inc. IC)
(totRefIncInt)		 All ✔ ✔
Short Answered Calls (inc. IC)
(totShortIncInt)		 All ✔ ✔ ✔ ✔ ✔ ✔
Transferred In (inc. IC)
(totXfrInIncInt)		 All ✔ ✔ ✔
Transferred Out (inc. IC)
(totXfrOutIncInt)		 All ✔ ✔ ✔
Incoming Unanswered (inc. IC)
(totInUnAnsIncInt)		 All ✔
Outgoing Unanswered (inc. IC)
(totOutUnAnsIncInt)		 All ✔
Unanswered Calls (inc. IC)
(totUnAnsIncInt)		 All ✔ ✔ ✔ ✔ ✔ ✔
Conference Calls (inc. IC)
(totConfIncInt)		 All ✔ ✔ ✔ ✔ ✔
Conferences Overran (inc. IC)
(totConfOvrIncInt)		 Teams ✔ ✔ ✔ ✔ ✔
Overflowed Out To VM (inc. IC)
(totOvfOutVmIncInt)		 All ✔ ✔ ✔

Call Totals (%) (inc. IC) #

Field Name
(Internal)		 Communications
Service		 Tiles Grids Charts
Singe / Multi / Dual Stat Cycling / Ticker Circular Gauge Unreturned Call User Agent Queue Over Time
% Answered (inc. IC)
(perAnsIncInt)		 All ✔ ✔ ✔ ✔ ✔
% Incoming Answered (inc. IC)
(perInAnsIncInt)		 All ✔ ✔ ✔ ✔ ✔
% Incoming Calls (inc. IC)
(perInIncInt)		 All ✔ ✔ ✔ ✔ ✔
% Outgoing Answered (inc. IC)
(perOutAnsIncInt)		 All ✔ ✔ ✔ ✔
% Outgoing Calls (inc. IC)
(perOutIncInt)		 All ✔ ✔ ✔ ✔
% Refused Calls (inc. IC)
(perInRefIncInt)		 All ✔ ✔
% Completed (inc. IC)
(perCompIncInt)		 All ✔ ✔
% External (inc. IC)
(perExt)		 All ✔ ✔ ✔ ✔ ✔
% Incoming Completed (inc. IC)
(perInCompIncInt)		 All ✔ ✔
% Intercom Calls
(perInt)		 All ✔ ✔ ✔ ✔ ✔
% Outgoing Completed (inc. IC)
(perOutCompIncInt)		 All ✔ ✔
% OverfIowed In (inc. IC)
(perOvfInIncInt)		 All ✔ ✔ ✔
% Overflowed Out (inc. IC)
(perOvfOutIncInt)		 All ✔ ✔ ✔
% Short Answered Calls (inc. IC)
(perShortIncInt)		 All ✔ ✔ ✔ ✔ ✔
% Transferred In (inc. IC)
(perXfrInIncInt)		 All ✔ ✔ ✔
% Transferred Out (inc. IC)
(perXfrOutIncInt)		 All ✔ ✔ ✔
% Incoming Unanswered (inc. IC)
(perInUnAnsIncInt)		 All ✔ ✔ ✔ ✔ ✔
% Outgoing Unanswered (inc. IC)
(perOutUnAnsIncInt)		 All ✔ ✔ ✔ ✔
% Unanswered (inc. IC)
(perUnAnsIncInt)		 All ✔ ✔ ✔ ✔ ✔
% Conference Calls (inc. IC)
(perConfIncInt)		 All ✔ ✔ ✔ ✔ ✔
% Parked (inc. IC)
(perParkedIncInt)		 All ✔ ✔

Contact Info #

Field Name
(Internal)		 Communications
Service		 Tiles Grids Charts
Singe / Multi / Dual Stat Cycling / Ticker Circular Gauge Unreturned Call User Agent Queue Over Time
Contact Matched
(hasContMatchAct)		 All ✔ ✔

Call Totals (Current Period) #

Field Name
(Internal)		 Communications
Service		 Tiles Grids Charts
Singe / Multi / Dual Stat Cycling / Ticker Circular Gauge Unreturned Call User Agent Queue Over Time
Incoming Calls (Current Period)
(totInInRate)		 All ✔ ✔ ✔ ✔ ✔
Abandoned Calls (Current Period)
(totInLostInRate)		 All ✔ ✔ ✔ ✔ ✔
Outgoing Calls (Current Period)
(totOutInRate)		 All ✔ ✔ ✔ ✔
Incoming Answered (Current Period)
(totInAnsInRate)		 All ✔ ✔ ✔ ✔ ✔
Outgoing Answered (Current Period)
(totOutAnsInRate)		 All ✔ ✔ ✔ ✔
Calls (Current Period)
(totCallsInRate)		 All ✔ ✔ ✔ ✔ ✔
Parked Calls (Current Period)
(totParkedInRate)		 All ✔ ✔ ✔ ✔

Users / Devices #

Field Name
(Internal)		 Communications
Service		 Tiles Grids Charts
Singe / Multi / Dual Stat Cycling / Ticker Circular Gauge Unreturned Call User Agent Queue Over Time
Agent Name
(agentName)		 All ✔
Agent Number
(agentNum)		 All ✔
Queue Name
(hgName)		 All ✔
Queue Number
(hgNum)		 All ✔
User Name
(userName)		 All ✔
User Number
(userNum)		 All ✔
Presence Availability
(prAvail)		 All ✔
Presence Message
(prMsg)		 All ✔
Presence State
(prState)		 All ✔
Queue State
($queueState)		 All ✔
User Email
(userEmail)		 All ✔ ✔
User Primary Group
(userPriGrp)		 All ✔ ✔
Agent Licensed
(agtLic)		 All ✔ ✔
Queue Name
(hgNameAct)		 All ✔ ✔
Queue Number
(hgNumAct)		 All ✔ ✔

Miscellaneous #

Field Name
(Internal)		 Communications
Service		 Tiles Grids Charts
Singe / Multi / Dual Stat Cycling / Ticker Circular Gauge Unreturned Call User Agent Queue Over Time
Current Date
(currentDate)		 All ✔
Current Date / Time
(currentDateTime)		 All ✔
Day of Month
(currentDayOfMonth)		 All ✔
Day of Week
(currentDayOfWeek)		 All ✔
Current Time
(currentTime)		 All ✔
Current Year
(currentYear)		 All ✔
Manual Text
(manualText)		 All ✔

Service Levels #

Field Name
(Internal)		 Communications
Service		 Tiles Grids Charts
Singe / Multi / Dual Stat Cycling / Ticker Circular Gauge Unreturned Call User Agent Queue Over Time
Answered ≤ SL1
(totInAnsSl1)		 All ✔ ✔ ✔ ✔ ✔ ✔
Answered ≤ SL2
(totInAnsSl2)		 All ✔ ✔ ✔ ✔ ✔ ✔
Answered ≤ SL3
(totInAnsSl3)		 All ✔ ✔ ✔ ✔ ✔ ✔
Answered ≤ SL4
(totInAnsSl4)		 All ✔ ✔ ✔ ✔ ✔ ✔
Answered ≤ SL5
(totInAnsSl5)		 All ✔ ✔ ✔ ✔ ✔ ✔
Answered ≤ SL6
(totInAnsSl6)		 All ✔ ✔ ✔ ✔ ✔ ✔
Abandoned ≤ SL1
(totInLostSl1)		 All ✔ ✔ ✔ ✔ ✔ ✔
Abandoned ≤ SL2
(totInLostSl2)		 All ✔ ✔ ✔ ✔ ✔ ✔
Abandoned ≤ SL3
(totInLostSl3)		 All ✔ ✔ ✔ ✔ ✔ ✔
Abandoned ≤ SL4
(totInLostSl4)		 All ✔ ✔ ✔ ✔ ✔ ✔
Abandoned ≤ SL5
(totInLostSl5)		 All ✔ ✔ ✔ ✔ ✔ ✔
Abandoned ≤ SL6
(totInLostSl6)		 All ✔ ✔ ✔ ✔ ✔ ✔
Answered ≤ SL1 (Current Period)
(totInAnsInRateSl1)		 All ✔ ✔ ✔ ✔ ✔
Answered ≤ SL2 (Current Period)
(totInAnsInRateSl2)		 All ✔ ✔ ✔ ✔ ✔
Answered ≤ SL3 (Current Period)
(totInAnsInRateSl3)		 All ✔ ✔ ✔ ✔ ✔
Answered ≤ SL4 (Current Period)
(totInAnsInRateSl4)		 All ✔ ✔ ✔ ✔ ✔
Answered ≤ SL5 (Current Period)
(totInAnsInRateSl5)		 All ✔ ✔ ✔ ✔ ✔
Answered ≤ SL6 (Current Period)
(totInAnsInRateSl6)		 All ✔ ✔ ✔ ✔ ✔
Abandoned ≤ SL1 (Current Period)
(totInLostInRateSl1)		 All ✔ ✔ ✔ ✔ ✔
Abandoned ≤ SL2 (Current Period)
(totInLostInRateSl2)		 All ✔ ✔ ✔ ✔ ✔
Abandoned ≤ SL3 (Current Period)
(totInLostInRateSl3)		 All ✔ ✔ ✔ ✔ ✔
Abandoned ≤ SL4 (Current Period)
(totInLostInRateSl4)		 All ✔ ✔ ✔ ✔ ✔
Abandoned ≤ SL5 (Current Period)
(totInLostInRateSl5)		 All ✔ ✔ ✔ ✔ ✔
Abandoned ≤ SL6 (Current Period)
(totInLostInRateSl6)		 All ✔ ✔ ✔ ✔ ✔
Answered ≤ SL10 (Current Period)
(totInAnsInRateSl10)		 All ✔ ✔ ✔ ✔ ✔
Answered ≤ SL11 (Current Period)
(totInAnsInRateSl11)		 All ✔ ✔ ✔ ✔ ✔
Answered ≤ SL12 (Current Period)
(totInAnsInRateSl12)		 All ✔ ✔ ✔ ✔ ✔
Answered ≤ SL7 (Current Period)
(totInAnsInRateSl7)		 All ✔ ✔ ✔ ✔ ✔
Answered ≤ SL8 (Current Period)
(totInAnsInRateSl8)		 All ✔ ✔ ✔ ✔ ✔
Answered ≤ SL9 (Current Period)
(totInAnsInRateSl9)		 All ✔ ✔ ✔ ✔ ✔
Answered ≤ SL10
(totInAnsSl10)		 All ✔ ✔ ✔ ✔ ✔ ✔
Answered ≤ SL11
(totInAnsSl11)		 All ✔ ✔ ✔ ✔ ✔ ✔
Answered ≤ SL12
(totInAnsSl12)		 All ✔ ✔ ✔ ✔ ✔ ✔
Answered ≤ SL7
(totInAnsSl7)		 All ✔ ✔ ✔ ✔ ✔ ✔
Answered ≤ SL8
(totInAnsSl8)		 All ✔ ✔ ✔ ✔ ✔ ✔
Answered ≤ SL9
(totInAnsSl9)		 All ✔ ✔ ✔ ✔ ✔ ✔
Abandoned ≤ SL10 (Current Period)
(totInLostInRateSl10)		 All ✔ ✔ ✔ ✔ ✔
Abandoned ≤ SL11 (Current Period)
(totInLostInRateSl11)		 All ✔ ✔ ✔ ✔ ✔
Abandoned ≤ SL12 (Current Period)
(totInLostInRateSl12)		 All ✔ ✔ ✔ ✔ ✔
Abandoned ≤ SL7 (Current Period)
(totInLostInRateSl7)		 All ✔ ✔ ✔ ✔ ✔
Abandoned ≤ SL8 (Current Period)
(totInLostInRateSl8)		 All ✔ ✔ ✔ ✔ ✔
Abandoned ≤ SL9 (Current Period)
(totInLostInRateSl9)		 All ✔ ✔ ✔ ✔ ✔
Abandoned ≤ SL10
(totInLostSl10)		 All ✔ ✔ ✔ ✔ ✔ ✔
Abandoned ≤ SL11
(totInLostSl11)		 All ✔ ✔ ✔ ✔ ✔ ✔
Abandoned ≤ SL12
(totInLostSl12)		 All ✔ ✔ ✔ ✔ ✔ ✔
Abandoned ≤ SL7
(totInLostSl7)		 All ✔ ✔ ✔ ✔ ✔ ✔
Abandoned ≤ SL8
(totInLostSl8)		 All ✔ ✔ ✔ ✔ ✔ ✔
Abandoned ≤ SL9
(totInLostSl9)		 All ✔ ✔ ✔ ✔ ✔ ✔
Answered > SLOver (Current Period)
(totInAnsInRateSlOver)		 All ✔ ✔ ✔ ✔ ✔
Answered > SLOver
(totInAnsSlOver)		 All ✔ ✔ ✔ ✔ ✔ ✔
Abandoned SLOver (Current Period)
(totInLostInRateSlOver)		 All ✔ ✔ ✔ ✔ ✔
Abandoned > SLOver
(totInLostSlOver)		 All ✔ ✔ ✔ ✔ ✔ ✔

Service Level Totals (%) #

Field Name
(Internal)		 Communications
Service		 Tiles Grids Charts
Singe / Multi / Dual Stat Cycling / Ticker Circular Gauge Unreturned Call User Agent Queue Over Time
% Answered ≤ SL1
(perInAnsSl1)		 All ✔ ✔ ✔ ✔ ✔
% Answered ≤ SL2
(perInAnsSl2)		 All ✔ ✔ ✔ ✔ ✔
% Answered ≤ SL3
(perInAnsSl3)		 All ✔ ✔ ✔ ✔ ✔
% Answered ≤ SL4
(perInAnsSl4)		 All ✔ ✔ ✔ ✔ ✔
% Answered ≤ SL5
(perInAnsSl5)		 All ✔ ✔ ✔ ✔ ✔
% Answered ≤ SL6
(perInAnsSl6)		 All ✔ ✔ ✔ ✔ ✔
% Abandoned ≤ SL1
(perInLostSl1)		 All ✔ ✔ ✔ ✔ ✔
% Abandoned ≤ SL2
(perInLostSl2)		 All ✔ ✔ ✔ ✔ ✔
% Abandoned ≤ SL3
(perInLostSl3)		 All ✔ ✔ ✔ ✔ ✔
% Abandoned ≤ SL4
(perInLostSl4)		 All ✔ ✔ ✔ ✔ ✔
% Abandoned ≤ SL5
(perInLostSl5)		 All ✔ ✔ ✔ ✔ ✔
% Abandoned ≤ SL6
(perInLostSl6)		 All ✔ ✔ ✔ ✔ ✔
% Answered ≤ SL1 (Current Period)
(perInAnsInRateSl1)		 All ✔ ✔
% Answered ≤ SL2 (Current Period)
(perInAnsInRateSl2)		 All ✔ ✔
% Answered ≤ SL3 (Current Period)
(perInAnsInRateSl3)		 All ✔ ✔
% Answered ≤ SL4 (Current Period)
(perInAnsInRateSl4)		 All ✔ ✔
% Answered ≤ SL5 (Current Period)
(perInAnsInRateSl5)		 All ✔ ✔
% Answered ≤ SL6 (Current Period)
(perInAnsInRateSl6)		 All ✔ ✔
% Answered ≤ SL6 (Current Period)
(perInAnsInRateSl7)		 All ✔ ✔
% Answered ≤ SL10 (Current Period)
(perInAnsInRateSl10)		 All ✔ ✔
% Answered ≤ SL11 (Current Period)
(perInAnsInRateSl11)		 All ✔ ✔
% Answered ≤ SL12 (Current Period)
(perInAnsInRateSl12)		 All ✔ ✔
% Answered ≤ SL8 (Current Period)
(perInAnsInRateSl8)		 All ✔ ✔
% Answered ≤ SL9 (Current Period)
(perInAnsInRateSl9)		 All ✔ ✔
% Abandoned ≤ SL10
(perInLostSl10)		 All ✔ ✔ ✔ ✔ ✔
% Abandoned ≤ SL11
(perInLostSl11)		 All ✔ ✔ ✔ ✔ ✔
% Abandoned ≤ SL12
(perInLostSl12)		 All ✔ ✔ ✔ ✔ ✔
% Abandoned ≤ SL7
(perInLostSl7)		 All ✔ ✔ ✔ ✔ ✔
% Abandoned ≤ SL8
(perInLostSl8)		 All ✔ ✔ ✔ ✔ ✔
% Abandoned ≤ SL9
(perInLostSl9)		 All ✔ ✔ ✔ ✔ ✔
% Answered > SLOver (Current Period)
(perInAnsInRateSlOver)		 All ✔ ✔
% Abandoned > SLOver
(perInLostSlOver)		 All ✔ ✔ ✔ ✔ ✔
% Answered ≤ SL10
(perInAnsSl10)		 All ✔ ✔ ✔ ✔ ✔
% Answered ≤ SL11
(perInAnsSl11)		 All ✔ ✔ ✔ ✔ ✔
% Answered ≤ SL12
(perInAnsSl12)		 All ✔ ✔ ✔ ✔ ✔
% Answered ≤ SL7
(perInAnsSl7)		 All ✔ ✔ ✔ ✔ ✔
% Answered ≤ SL8
(perInAnsSl8)		 All ✔ ✔ ✔ ✔ ✔
% Answered ≤ SL9
(perInAnsSl9)		 All ✔ ✔ ✔ ✔ ✔
% Answered > SLOver
(perInAnsSlOver)		 All ✔ ✔ ✔ ✔ ✔

Support #

Field Name
(Internal)		 Communications
Service		 Tiles Grids Charts
Singe / Multi / Dual Stat Cycling / Ticker Circular Gauge Unreturned Call User Agent Queue Over Time
Incrementing Date / Time (UTC)
(tickTockDateTime)		 All ✔
Uptime Counter
(tickTockLong)		 All ✔
Responsive Date / Time (UTC)
(tickTockNow)		 All ✔
Connection ID
(connectionId)		 All ✔
Connection Time
(connectionTime)		 All ✔
Real Time Address
(realtimeAddress)		 All ✔
Server Address
(serverAddress)		 All ✔

Voicemail Info #

Field Name
(Internal)		 Communications
Service		 Tiles Grids Charts
Singe / Multi / Dual Stat Cycling / Ticker Circular Gauge Unreturned Call User Agent Queue Over Time
New Voicemails
(totVmMsgNew)		 ~.pbx.kazoo.name.~ ✔ ✔ ✔ ✔ ✔
Avg Voicemail Message Duration
(avgVmMsgLen)		 ~.pbx.kazoo.name.~ ✔ ✔ ✔ ✔
Avg Voicemail Waiting Time
(avgVmMsgWait)		 ~.pbx.kazoo.name.~ ✔ ✔ ✔ ✔
Longest Voicemail Message Duration
(maxVmMsgLen)		 ~.pbx.kazoo.name.~ ✔ ✔ ✔ ✔
Longest Voicemail Waiting Time
(maxVmMsgWait)		 ~.pbx.kazoo.name.~ ✔ ✔ ✔ ✔
Shortest Voicemail Message Duration
(minVmMsgLen)		 ~.pbx.kazoo.name.~ ✔ ✔ ✔ ✔
Shortest Voicemail Waiting Time
(minVmMsgWait)		 ~.pbx.kazoo.name.~ ✔ ✔ ✔ ✔
Deleted Voicemails
(totVmMsgDel)		 ~.pbx.kazoo.name.~ ✔ ✔ ✔ ✔ ✔
Saved Voicemails
(totVmMsgSav)		 ~.pbx.kazoo.name.~ ✔ ✔ ✔ ✔ ✔
Features may vary depending on your licence and communications platform. Please contact your provider for details.