Release Notes

Release Notes #

The following sections outline the release history of the solution and provides information on new features as they are added to the product.

Information Circle info
Documentation version - 1.101.1

Releases #

1.101.0 - June 24th, 2025 #

Features

Area Description
Provisioning
  • New 'NAPTR' device configuration
  • New 'Alternate Outbound Proxy' device configuration
  • Custom Park location softkey
  • Cisco ATA device support
Customer Portal
  • New post call 'Update' webhook option

Fixes

Area Description
Customer Portal
  • Cannot filter by 'Park Time' in triggers
Dashboard / Wallboard
  • Improved handling of SignalR disconnections
  • Calls awaiting a disposition were increasing the totals in 'Call Tag' tiles
Platform
  • ~.pbx.kazoo.name.~ - Transfer information not populated in some blind transfer scenarios
  • ~.pbx.kazoo.name.~ - Initial support for CDR modelling
Provisioning
  • Unable to set 'Product Type' on some customers
  • Unable to create users in certain scenarios
  • Customer migrating to 'Voice' does not create feature codes
  • Fix for 'Cannot read properties of undefined (reading 'toLowerCase')' error when assigning a device to user
  • Deleting a parent DECT device does not remove the child devices
  • Remove Reseller default keymap as not used
Reporting
  • 'Unreturned Abandoned Call Lists' were not taking into account DST
  • Report attachments were not localising filename in Hebrew
  • Segmented reports failing to run after adding a 'Call Tag' as a display field
  • Reports intermittently timing out due to pod crash
  • Report durations not always determined for Call List (User) reports
~.UcClient.~ Desktop
  • Previous contact directory search results displayed
~.UcClient.~ Web Edition
  • Layout improvements in the Settings panel

1.100.0 - April 15th, 2025 #

Features

Area Description
Provisioning
  • Support for Cisco phone provisioning
  • 802.1x Configuration Support
  • Device 'Billing Code' options
Customer Portal
  • User grid sorting on Last Login, Display Name and Date Created
~.UcClient.~ Web
  • Install button for PWA

Fixes

Area Description
Customer Portal
  • Analytics supervisor access type incorrectly giving access to Real-Time data
Platform
  • ~.pbx.kazoo.name.~ - ACD call leaving users in Busy (non-ACD) state
  • ~.pbx.kazoo.name.~ - Call to voicemail not always tagged as leaving voicemail
Provisioning
  • Fix for customer migration to voice
Reporting
  • Agent summary reports showing names in total row
  • Document ID field missing from scheduled reports
  • Missing fields from Teams Calls by External Tenant report
  • Date range not working on Click-Through
~.UcClient.~ Desktop
  • Potential fix for crash when using highlight and dial
~.UcClient.~ Web Edition
  • Incoming calls field missing from the Personal Dashboard call totals
  • Undefined seen in title when not logged in
  • Disable Search or Dial until SIP registered
  • No branding title setting for the WebRTC client when white labeled

1.99.0 - April 15th, 2025 #

Features

Area Description
Platform
  • PAYG call bundle option now available
Reporting
  • Populate first/last/answered user/agent/device fields for outgoing calls
  • New PDF report templates
  • Allow filtering on grouped fields
Reseller Portal
  • Allow the Navigation menu to be collapsed
~.UcClient.~ Mobile
  • New default of 'OPUS' codec.
  • Emergency service notification page update.
  • Android - Contacts View Live Status
  • Android - User-based Call History
  • Android - Presence Control

Fixes

Area Description
Customer Portal
  • Do not allow users to click off Edit/Create forms without clicking Cancel/Save
Dashboard / Wallboard
  • Not handling time zone correctly in data backfill
  • Stats-over-time graph not handling time zone correctly
Platform
  • ~.pbx.kazoo.name.~ - External inbound calls to external stations not been modelled correctly
  • Hide device registration state on ~.pbx.kazoo.name.~ 4.3
Provisioning
  • DECT devices not been set with SRTP when configured for
  • DECT devices not showing when searching for devices
Reporting
  • Calls by Queue report containing non-queue calls
  • Caller Id number used for caller name field for Session based reports
  • Report totals showing grouping details
  • File type display was incorrect when multiple reports are in a schedule
Reseller Portal
  • Do not allow users to click off Edit/Create forms without clicking Cancel/Save
  • Bulk user import was failing
~.UcClient.~ All
  • AMR and AMR-WB codecs prevent selection of device when assigning a softphone
~.UcClient.~ Desktop
  • Distorted/missing audio when using specific combinations of USB Bluetooth headsets
~.UcClient.~ Web Edition
  • Dispositioned calls returning after refresh
  • Contact View items sorting by name
  • Queue data wasn't showing without a supervisor role

1.98.0 - March 4th, 2025 #

Features

Area Description
Reporting
  • New 'PSTN Call' flag for calls that include an outside trunk
~.UcClient.~ Web Edition
  • Contacts now sorted by name
  • 3CX - Support for Personal Dashboards/Dispositions
  • Alarm support to Personal Dashboard Tiles

Fixes

Area Description
Dashboard / Wallboard
  • Backfill of data when open dashboard may be incomplete
  • Unreturned lost calls grid not displaying any data
  • Stats not loading until a manual refresh of the browser
Device Support
  • Yealink - Display Name Not Updated When Hot-desking
Platform
  • ~.pbx.kazoo.name.~ - agent state not correct when agent membership updated.
  • ~.pbx.kazoo.name.~ - Incoming Call stat incrementing after monitor etc
  • ~.pbx.kazoo.name.~ - Steal call modelling incorrect
  • Teams - 2 Party Teams calls with station and trunk should not be treated as a conference
Provisioning
  • SIP register timeout applies to each individual additional SIP account
Reporting
  • Double counting calls in Calls by User reports.
  • Cannot add Call tags to list reports
  • Sorting grouped reports by PercentTotal stats causes report to fail
  • Calls by Account reports shows Account ID in Account Name field
  • Refreshing a report with a quick filter loses quick filter in UI
  • Queue calls overflowing show as transferred out and overflowed out
  • Scheduled Excel report with Number Type field does not have any data
  • Failed external outgoing call attempt flags call as trunk to trunk
~.UcClient.~ Desktop
  • Not matching contacts on Windows notifications
~.UcClient.~ Mobile
  • Presence profiles not always loading when opening the application
~.UcClient.~ Web Edition
  • WebRTC dropping calls after 1 hour
  • Call history items showing as unknown
  • Favourites directory does not get created if does not exist
  • Cannot open Personal Dashboard if user not a member of any queues

1.97.0 - January 21st, 2025 #

Features

Area Description
Dashboard / Wallboard
  • Introduction of persistent Queue Grid filters
  • Route Path Name/Number now available on the Unreturned Call Grid
Platform
  • Teams - Additional fields for Teams Calls List (User) reports
  • Teams - Performance improvements when backfilling data
  • Teams - 2 Party teams calls with station and trunk should not be treated as a conference
Reporting
  • Call tagging - New screen prompt supported for Yealink & Aastra phones
  • New 'Abandoned (Parked)' field for Call List reports and filters
  • Only show first outside number in the 'Outside Number' field in non-segmented reports
  • Reporting improvements for large call volume instances
  • New 'Occupancy Rate' field for Agent Summary reports
  • New report option for 'Top X' or 'Bottom X' rows based upon sort order
  • Add call tag summary fields to the session based summary reports.
Provisioning
  • Enforce single workspace membership for non supervisor users
  • Changing profile from Insights -> Analytics triggers PBX restart to allow agent modelling
  • Allow the Carrier strategy carrier names to be branding
  • Check for existing callflows and voicemail boxes for duplicate presence ids before creating a new user
  • Migrate User roles when change to/from Voice enabled
Device Support
  • Mitel - 6905/6910/6915 Support
  • SIP proxy information now visible for devices
  • Disable BLF updates when an agent transitions into/out of Busy ACD
  • New option to disable provisioning for phones which do not support TLS 1.3
  • Add DECT handset register and pin device configuration
  • Add provisioning details to device configuration
  • New IP address restrictions for devices, including an 'Allow List'
  • New 'SRTP' device configuration
  • Yealink - New 'Action URI' device configuration
~.UcClient.~ Mobile
  • Android - Allow user to copy and paste number into the Dial pad screen
  • Android - Add contacts view
~.UcClient.~ Web Edition
  • New Personal Dashboard

Hand Left warning

With the introduction of centralised SIP transport and other configuration to hardware devices. Be aware that some customers may experience changes to how the their phones currently operate. Please check the new settings and update the customer/user configuration accordingly.

Fixes

Area Description
Platform
  • ~.pbx.kazoo.name.~ - Improved handling of 429 from Crossbar
  • ~.pbx.kazoo.name.~ - Handle outside number not having leading +
  • Teams - Model queues and attendants
Provisioning
  • CRM role not been removed when role removed from Kazoo user (#53217)
  • Customer scheduled termination UI dialog layout broken
Device Support
  • Add SIP register timeout to Additional Account configuration
  • Custom config files not been provided when using default (#53299)
  • New devices are created disabled by default
  • Support for dialling voicemail with DECT devices
  • Forced device migration not removing from Adv Provisioner
  • Device provision fails due to mac address format (#53300)
~.UcClient.~ Mobile
  • Android - Logout button not working
~.UcClient.~ Web Edition
  • Pending dispositions shows calls that are "Not Answered here"
  • Mismatch between pending and notification
  • Deleting contact directory causes blank screen in Contacts view

Archive #